Comprehend operational management approaches, models, and planning methods. Understand business development tools, continuous improvement, and operational business planning techniques for resource management and performance monitoring.

Knowledge of management systems, processes, and contingency planning. Understand how to initiate and manage change, identify barriers, and overcome them. Comprehend data security, management, and effective technology use.

Able to contribute to strategic planning aligned with organisational objectives. Support, manage, and communicate change by overcoming barriers. Demonstrate commercial awareness and identify opportunities.

Create and deliver operational plans with set KPIs, monitoring performance against plans. Produce reports, offering management information through data collation, analysis, and interpretation.

Know how to initiate and manage a project using relevant tools, techniques, and process management. Understand approaches to risk management. Plan, organise, and manage resources for achieving desired outcomes.

Monitor progress, identify risks, and implement mitigation strategies. Use pertinent project management tools for effective project oversight and execution.

Understand business finance, budget management, and financial forecasting. Monitor budgets, provide reports, and consider financial implications, adjusting recommendations accordingly.

Understand diverse leadership styles, leading multiple and remote teams, and managing team leaders. Motivate and improve performance through coaching and mentoring. Communicate organisational vision and goals to apply them to teams. Support development through coaching, mentoring, and enable high-performance working.

Support change management within the organisation. Understand organisational cultures, diversity, and their impact on leading and managing change. Know how to delegate effectively.

Know how to manage multiple teams and develop high-performing teams. Understand performance management techniques, talent management models, and recruitment and development processes. Able to manage talent and performance effectively.

Develop, build, and motivate teams by identifying strengths and enabling workplace development. Able to delegate and facilitate delivery through others effectively.

Understand partner, stakeholder, and supplier relationship management with negotiation, influencing, and effective networking. Knowledge of collaborative working techniques, enabling delivery and sharing best practices. Know how to manage conflict at all levels.

Build trust and employ effective negotiation, influencing, and conflict management skills. Identify and share good practices, collaborate internally and externally, and utilise specialist advice for plan delivery.

Understand interpersonal skills and diverse communication forms (verbal, written, non-verbal, digital). Communicate effectively, chair meetings, present using various media, and use active listening for constructive feedback. Adapt communication style appropriately.

Understand personal impact and emotional intelligence. Comprehend various learning and behavior styles. Reflect on personal performance, working style, and its impact on others.

Understand time management techniques, tools, prioritisation, and diverse planning approaches. Able to create a personal development plan.

Understand problem-solving and decision-making techniques, including data analysis. Comprehend organisational values and ethics' impact on decision-making. Able to undertake critical analysis and use effective problem-solving techniques to support decision-making.