Corporate Training
Effective Communication Skills
Who Should Attend?
This program is designed for professionals at all levels who wish to improve their communication skills in business contexts, including team leaders and managers, customer-facing staff, project coordinators, and anyone seeking to enhance their interpersonal effectiveness
Course Overview
This hands-on course focuses on how communication affects others, generates impact, and achieves results. Participants will develop a clear plan to improve their personal communication skills through practical techniques.
Course Content
  • Communication Essentials: mastering listening, questioning, vocal and non-verbal skills, and overcoming common barriers.
  • Feedback & Confidence: giving/receiving constructive feedback, focusing on behaviours, boosting self-esteem, and speaking with confidence.
  • Persuasion & Influence: understanding interpersonal styles, applying influencing strategies, and planning for ongoing improvement.
Learning Outcomes
  • Examine and overcome barriers to successful communication
  • Develop effective listening skills
  • Master non-verbal communication techniques
  • Improve relationship: building abilities
  • Create a climate for cooperation and collaboration